- Choosing a selection results in a full page refresh.
At LACE IN THE SKY, we believe every great shopping experience starts with feeling welcomed and supported. Whether you're exploring our latest styles, checking on an order, or looking for help with a recent purchase, we're here to make things easier. Your questions matter to us, and we're always happy to hear from you.
Customer Support Email
For assistance with an order, product, or general inquiry, please send us an email with a brief description of what you need. If your question relates to an existing order, including your order number will help us assist you more efficiently.
We aim to respond within 24–48 business hours, Monday through Friday.
Our Customer Support Team is available to assist with:
Order Status & Tracking
Shipping Questions
Returns & Refunds
Product Details & Availability
Size & Fit Recommendations
Payment Inquiries
Website Assistance
General Questions & Feedback
Whatever brings you to us, we'll do our best to provide clear information and helpful support.
LACE IN THE SKY
Business Address: 549 E Main St, Apt E86 Hendersonville, TN 37075 United States
Business Correspondence Only – Not a Return Address
Please note that this address is for business correspondence only and is not our return warehouse. If you need to return an item, contact our Customer Support Team before sending your package. We'll provide the correct return address and instructions once your request has been reviewed.
Monday–Friday: 9:00 AM–6:00 PM EST Saturday–Sunday: Closed
Messages received outside our regular business hours will be answered on the next available business day. Response times may occasionally vary during public holidays or busy shopping periods.
To help us understand your request and respond more quickly, please include the following information when applicable:
Your full name
Your email address
Your order number
A clear description of your question or concern
If you've received a damaged, defective, or incorrect item, please attach clear photos of the product, shipping package, and shipping label. This will help our team review the issue and determine the appropriate next steps.
Thank you for being part of LACE IN THE SKY. We know that choosing something special is about more than finding a beautiful dress — it's also about enjoying the experience along the way. We're grateful for your trust and will always do our best to make you feel heard, valued, and cared for whenever you reach out.
🌙 LACE IN THE SKY — Your Style, Your Moments, Our Support.
Thanks for subscribing!
This email has been registered!