Shipping policy

Welcome to LACE IN THE SKY.

Thank you for choosing LACE IN THE SKY. We are committed to providing a reliable and enjoyable shopping experience, from the moment you place your order until it arrives at your doorstep. Please review our Shipping Policy below for important information about order processing, shipping options, and delivery.

Order Processing

After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

Processing Time

1–3 Business Days

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• Orders placed outside business hours will be processed on the next available business day.

• During holidays, promotional campaigns, or peak shopping periods, processing times may be slightly extended.

Every order is carefully inspected before dispatch to help ensure product quality and order accuracy.

Shipping Methods & Rates

Shipping fees are automatically calculated during checkout based on your order amount and selected shipping method.

Order Tracking

Once your package has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates usually become available within 24–48 hours after the carrier scans your package.

You may also track your shipment at:

 

 

If you have any questions about your shipment or tracking information, please contact our Customer Support Team.

Shipping Information

To help ensure successful delivery, please keep the following in mind:

• Please verify your shipping address before completing your order.

• Shipping addresses may not be changed after an order has entered processing.

• Orders containing multiple products may be shipped separately depending on inventory availability.

• Shipping carriers are selected according to the destination and available logistics services.

• We currently do not deliver to APO, FPO, or DPO military addresses.

Shipping Delays

Although we work hard to process every order promptly, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions

• Customs inspections

• Transportation disruptions

• Public holidays

• High shipping volumes

• Incorrect or incomplete shipping information

• Unexpected carrier delays

We appreciate your patience and understanding if a delay occurs.

Lost or Damaged Packages

If your package appears to be lost, is significantly delayed, or arrives damaged, please contact us as soon as possible.

To help us investigate, please provide:

• Order number

• Photos of the shipping package

• Photos of the shipping label

• Photos of the damaged item, if applicable

Our Customer Support Team will review your information and work with the shipping carrier when necessary to help resolve the issue.

Customs & Import Charges

International orders may be subject to customs duties, VAT, taxes, or other import fees imposed by the destination country.

These charges are determined by local customs authorities and, where applicable, are the customer's responsibility.

Business Address

The address below is provided for business correspondence only and is not our return warehouse.

Please contact Customer Support before returning any merchandise. Once your return request has been reviewed and approved, we will provide the correct return address and instructions.

Contact Us

LACE IN THE SKY

📧 info@laceinthesky.com

Business Address

549 E MAIN ST, APT E86 Hendersonville, TN 37075 United States

Business Correspondence Only – Not a Return Address

If you have any questions regarding shipping, order tracking, or delivery, please contact info@laceinthesky.com. Our Customer Support Team aims to respond within 24–48 business hours, Monday through Friday.

Thank you for shopping with LACE IN THE SKY. We appreciate your trust and look forward to making your shopping experience smooth and enjoyable from checkout to delivery.